Last Updated: 10/2026

These Magic Rewards Program Terms and Conditions (“Program Terms”) govern your enrollment in and use of the Magic Rewards Program (the “Loyalty Program”) offered by The Flame Broiler, Inc. (“Flame Broiler”, “our”, “us”, “we”). By registering for or using the Loyalty Program, you agree to be bound by these Program Terms. These Program Terms supplement and are subject to Flame Broiler’s Terms of Use and Conditions of Service (“Terms of Use”), including the DISPUTE RESOLUTION, ARBITRATION CLAUSE, AND CLASS ACTION WAIVER provisions, and Flame Broiler’s Privacy Policy. Both are incorporated into these Program Terms. California residents: please review the Notice of Financial Incentive in Section 12 of our Privacy Policy, which describes the Loyalty Program’s financial incentives and your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

PLEASE REVIEW THESE PROGRAM TERMS AND THE TERMS OF USE AND CONDITIONS OF SERVICE CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS.

Finding the Terms for Your Offer
Each offer, including Rewards, Bonus Points, Bonus Rewards, and promotional offers, may list offer-specific terms (such as dates, eligible items, and limits) in its disclaimer. These Program Terms also apply to every offer. Common terms are located in these sections:

• Who can participate; one Account per person — Sections 2 and 3

• Qualifying purchases, exclusions, and cash value — Section 4

• Bonus Points, Bonus Rewards, and Tier Levels — Section 5

• Expiration of Points, Rewards, and advertised offers — Section 6

• One Reward per transaction and per promotion, combining offers, extra charges, and participating locations — Section 7

• Fraud and Account termination — Section 8
  Program changes — Section 9

This guide and the section headings are for convenience only and do not change the meaning of these Program Terms.

1 - Loyalty Program Overview

Eligible participants (“Members”) earn loyalty points (“Points”), and may also earn rewards (“Rewards”) directly, on qualifying food and beverage purchases at participating Flame Broiler locations and through our designated digital channels. Points may be redeemed for Rewards.

We select Rewards at our sole discretion. Rewards may include, without limitation, a free item, a dollar amount off, a discount, free or discounted upgrades or add-ons, or additional Points. For details, visit https://flamebroilerusa.com/rewards/.

2 - Eligibility
To participate, you must be a legal resident of the 50 United States or the District of Columbia, at least 18 years old, and have a Flame Broiler account (“Account”) created via the Flame Broiler Mobile App or https://flamebroilerusa.com/account/signin. The Loyalty Program is not targeted to or intended for anyone under 18. We may terminate any Account we suspect is controlled by a person outside the U.S. or under 18. The Loyalty Program is void where prohibited by law.

3 - Account Enrollment and Participation

Each person may have only one (1) Account, and each Account must use a unique email address. Your Account is non-transferable.

Logging into your Account through the Flame Broiler Mobile App or https://flamebroilerusa.com/account/signin automatically enrolls you in the Loyalty Program; no separate registration is needed. By enrolling, you consent to receive Loyalty Program-related communications, including but not limited to emails and push notifications. We are not responsible if you do not receive them because your contact information is inaccurate or outdated.

You are responsible for keeping your Account information, including your password, confidential. If you suspect fraud or unauthorized access to your Account, notify us immediately at legal@flamebroilerusa.com. We are not liable for any loss or damage resulting from unauthorized Account access unless otherwise required by law.

4 - Earning Points or Rewards

This Section 4 applies to Points and, to the extent applicable, to Rewards earned directly rather than by redeeming Points, as if “Points” read “Rewards.” You earn Points on qualifying purchases of eligible food and beverage items made through online ordering or the Mobile App while logged in to your Account. You may also earn Points on qualifying in-store purchases at participating locations if expressly stated or allowed; ask a participating location for details. Unless these Program Terms expressly state otherwise, the following are excluded and are not qualifying purchases: taxes; service, administrative, or other fees and charges; gratuities; alcohol; gift cards; merchandise; catering; charitable donations; and purchases made through third-party services.

Unless otherwise stated, Points will be credited to your Account within 48 hours of each qualifying purchase. We are not liable for delays or errors in posting Points.

Points have no cash value, cannot be redeemed for cash (except as required by law), may be used only for Rewards offered through the Loyalty Program, do not constitute property, and create no vested rights or interests. Points are non-transferable and may not be purchased, sold, transferred, assigned, or combined across Accounts.

We may revoke, cancel, forfeit, limit, or modify Points at any time at our sole discretion, even if this affects your ability to use previously accumulated Points.

We are not liable for Points that are lost, delayed, uncredited, suspended, or revoked due to suspected or actual fraud, unauthorized activity, system error, or other improper conduct.

Earning certain Points or Rewards may be void where prohibited by law.

5 - Bonus Points/Rewards and Tier Levels

From time to time, we may offer limited-time promotional bonus Points (“Bonus Points”) or bonus Rewards (“Bonus Rewards”) for certain types of qualifying purchases or for other reasons. The Program Terms for Points and Rewards also apply to Bonus Points and Bonus Rewards. We may also offer tiered membership levels (“Tier Levels”) based on accumulated Points. Bonus Points and Tier Levels may be subject to additional terms. We alone determine Tier criteria, benefits, and thresholds, which may change without notice. Bonus Points count toward reaching a Tier Level, but, at our sole discretion, Bonus Points may not otherwise qualify for certain Rewards.

When available, your Tier Level is based on Points earned during a calendar year. Unless otherwise determined by us at our sole discretion, Tier Levels are reviewed annually and may reset at the beginning of each calendar year. We may change, discontinue, or revoke Tier Levels and any associated Bonus Points. If you earn enough Points to qualify for a higher Tier Level during the year, we may, at our sole discretion, elevate your status for the remainder of that year and the following calendar year.

We may modify Tier Levels at any time, including changing the number of levels, the Points required to qualify, and the benefits or Rewards associated with each level. We determine, and may change, your initial Tier Level at our sole discretion.

6 - Expiration and Forfeiture

We may set, change, or remove expiration periods for Points and Rewards at any time, including periods based on Account inactivity, and may apply them to Points and Rewards already in your Account. Expiration periods, if any, will be shown in your Account, in an offer’s disclaimer, or as otherwise communicated by us. Points and Rewards may also be forfeited upon Account closure, inactivity, or violation of these Program Terms. We are not obligated to notify you before expiration or forfeiture, and expired or forfeited Points or Rewards will not be reinstated or compensated. The absence of an expiration period at any time does not create any right to Points or Rewards that do not expire.

Unless otherwise stated (including in an offer’s disclaimer), offers made available through our advertisements (including, without limitation, welcome, promotional, and limited-time offers) expire when the advertisement ends or within thirty (30) days after it is first published, whichever is sooner.

7 - Rewards and Redemption

Rewards are subject to availability and may change without notice. Unless we expressly permit otherwise, including in an offer’s disclaimer, redemptions are limited to one (1) Reward per transaction and one (1) Reward per Member per stated promotion, and cannot be combined with other offers.

Customizations, such as upgrades or add-ons to Rewards, may incur additional charges, including applicable sales tax. Rewards may only be redeemed at participating Flame Broiler locations in the United States, which may change at our sole discretion.

8 - Restrictions, Fraud, and Account Termination

We may suspend or terminate your participation, void Points, Bonus Points, or Rewards, or deactivate your Account at any time at our sole discretion, including for suspected fraud, misuse, or violation of these Program Terms.

9 - Changes to the Loyalty Program

We may modify, suspend, or terminate the Loyalty Program or these Program Terms at any time, with or without notice. Changes apply prospectively, except as provided in Sections 4, 6, and 8, and your continued participation means you accept them.

10 - Disclaimer and Limitation of Liability — PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

THE LOYALTY PROGRAM AND ANY ASSOCIATED POINTS, BONUS POINTS, REWARDS, OR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, FLAME BROILER DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

FLAME BROILER IS NOT RESPONSIBLE FOR UNAUTHORIZED USE, LOSS, ALTERATION, OR DESTRUCTION OF POINTS, BONUS POINTS, OR REWARDS RESULTING FROM FRAUD, ACCIDENT, SYSTEM FAILURE, OR CIRCUMSTANCES BEYOND OUR CONTROL.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FLAME BROILER OR ITS AFFILIATES, SERVICE PROVIDERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE LOYALTY PROGRAM. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE LOYALTY PROGRAM IS TO CEASE PARTICIPATION. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF TWENTY-FIVE DOLLARS (USD $25.00) OR THE VALUE OF THE REDEEMABLE POINTS IN YOUR ACCOUNT.

11 - Accessibility

Flame Broiler is committed to ensuring that our services, including the Loyalty Program, are accessible to individuals with disabilities. If you have difficulty accessing any part of the Loyalty Program, please contact us as described in Section 12 below.

12 - Contact Information

For questions about the Loyalty Program or these Program Terms, contact us at:

The Flame Broiler, Inc.
1538 E Warner Ave Ste E
Santa Ana, CA 92705-5476
United States
legal@flamebroilerusa.com
844-307-1232