Last Updated: 07/2025
These Gift Card Terms and Conditions (“Gift Card Terms”) govern your purchase, use, and/or handling of gift cards issued by The Flame Broiler Inc. (“Flame Broiler”, “our”, “us”, “we”). By purchasing, accepting, or using a Flame Broiler Gift Card (“Gift Card”), you agree to be bound by these Gift Card Terms. These Gift Card Terms supplement and are subject to Flame Broiler’s Terms of Use and Conditions of Service , including but not limited to the DISPUTE RESOLUTION, ARBITRATION CLAUSE AND CLASS ACTION WAIVER provisions set forth therein, and Flame Broiler’s Privacy Policy , which describes how we collect, use, and protect your personal information. Both Flame Broiler’s Terms of Use and Conditions of Service and Flame Broiler’s Privacy Policy are incorporated into these Gift Card Terms and made a part hereof.
PLEASE REVIEW THESE GIFT CARD TERMS AND THE TERMS OF USE AND CONDITIONS OF SERVICES CAREFULLY AS THEY AFFECT YOUR RIGHTS.
1 - Use of Gift Card(s)
Gift Cards may be used to purchase eligible food and beverage items at participating Flame Broiler locations. Gift Cards may not be used to purchase other Gift Cards and are not valid for third-party or delivery service transactions unless explicitly stated in these Gift Card Terms.
Gift Cards are not redeemable for cash, returnable, or refundable, except as required by applicable cashback minimum laws, which vary from state to state, and other applicable laws. Flame Broiler reserves the right to restrict or refuse any Gift Card transaction if we suspect fraud, misuse, or unauthorized activity.
You do not earn any interest, dividends, or other earnings on the funds associated with your Gift Card, and such funds are not insured by the Federal Deposit Insurance Corporation (FDIC) or any other governmental or quasi-governmental agency.
2 - Loading and Value Limits
Gift Cards may be reloaded at participating Flame Broiler locations. Minimum initial and reload amounts are $5. Gift Cards may not exceed a balance of $500 at any time. Flame Broiler reserves the right to modify these limits or discontinue reloading privileges at any time without notice, subject to applicable law.
3 - Fees and Expiration
Flame Broiler does not charge activation, service, dormancy, or other post-issuance fees on Gift Cards. Gift Cards do not expire, including when reloading a Gift Card in accordance with Section 2 of these Gift Card Terms. Any remaining balance on a valid Gift Card will remain available until depleted except, to the extent permitted by applicable law, in cases where the transfer, use, acceptance, or other handling of a Gift Card is in violation of these Gift Card Terms.
4 - Balance Inquiry
To check your Gift Card balance, visit a participating Flame Broiler location, call 877-654-6937, or check online at [link] . You must have your full card number available. Keep receipts as proof of balance. If you have questions or disputes about a balance, please call the number above.
5 - Restrictions and Validity
We reserve the right not to accept the Gift Card or otherwise limit use of the Gift Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.
Gift Cards are only valid if obtained from Flame Broiler directly or an authorized seller. Gift Cards may not be resold or repurchased except as permitted by law. We are not responsible for, and will not honor, Gift Cards acquired through unauthorized resellers or online auctions. Resale or transfer of Gift Cards for value without Flame Broiler’s prior written consent is strictly prohibited and may result in voiding of the Gift Card.
6 - Lost, Stolen, or Damaged Cards
Treat and safeguard your Gift Card like cash. Flame Broiler is not responsible for lost, stolen, damaged, or otherwise compromised Gift Cards, or unauthorized use. Gift Cards and the value of Gift Cards will not be replaced or refunded if lost, stolen, altered, or destroyed except as required by law and upon presentation of valid proof of the Gift Card purchase and that Gift Card’s remaining balance.
7 - Changes to Gift Card Terms
We reserve the right to amend these Gift Card Terms at any time, subject to applicable law. Updated Gift Card Terms will be posted on our website and apply prospectively to existing and new Gift Cards. Continued use of your Gift Card following changes constitutes acceptance of any new Gift Card Terms. Please review these Gift Card Terms periodically for any material changes.
8 - Termination or Suspension
Flame Broiler may suspend or cancel your Gift Card or these Gift Card Terms at any time, with or without notice, in the event of suspected fraud, misuse, or breach of these Gift Card Terms. Flame Broiler also reserves the right to discontinue the Gift Card program entirely, provided all lawful balances are honored.
9 - Disclaimer and Limitation of Liability—PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
ALL GIFT CARDS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, FLAME BROILER DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. FLAME BROILER DOES NOT WARRANT THAT GIFT CARDS WILL BE ERROR-FREE, UNINTERRUPTED, OR ALWAYS ACCESSIBLE, OR THAT OUR SYSTEMS OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
FLAME BROILER IS NOT RESPONSIBLE FOR UNAUTHORIZED USE, ALTERATION, THEFT, OR DESTRUCTION OF A GIFT CARD BALANCE RESULTING FROM ACCIDENT, MISUSE, FRAUDULENT MEANS, OR CIRCUMSTANCES BEYOND OUR CONTROL, INCLUDING SYSTEM FAILURE OR SECURITY BREACHES.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FLAME BROILER OR ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF ANY GIFT CARD OR THE INABILITY TO USE A GIFT CARD, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM ARISING OUT OF OR RELATING TO A GIFT CARD SHALL BE TO CEASE USING THE GIFT CARD. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) TWENTY-FIVE DOLLARS (USD $25.00) OR (B) THE LAST AVAILABLE BALANCE ON YOUR GIFT CARD, OR THE MINIMUM AMOUNT REQUIRED BY APPLICABLE LAW.
10 - Contact Information
For questions regarding our Gift Cards or these Gift Card Terms, please contact us using the contact information provided in Section 20 of our Terms of Use and Conditions of Service .