Last Updated: 05/2025
Last Updated: 05/2025
PLEASE READ THESE TERMS CAREFULLY AS THEY MAY IMPACT YOUR LEGAL RIGHTS IN THE EVENT OF A DISPUTE BETWEEN US. BY CONTINUING TO ACCESS, LINK TO, OR USE THIS WEBSITE, APP, OR ANY SERVICES OF THE FLAME BROILER INC., YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND CONDITION OF SERVICE, WHICH CONSTITUTE AN AGREEMENT BETWEEN YOU AND THE FLAME BROILER INC., INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN PARAGRAPH 15 BELOW.
PLEASE READ THESE TERMS CAREFULLY AS THEY MAY IMPACT YOUR LEGAL RIGHTS IN THE EVENT OF A DISPUTE BETWEEN US. BY CONTINUING TO ACCESS, LINK TO, OR USE THIS WEBSITE, APP, OR ANY SERVICES OF THE FLAME BROILER INC., YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND CONDITION OF SERVICE, WHICH CONSTITUTE AN AGREEMENT BETWEEN YOU AND THE FLAME BROILER INC., INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN PARAGRAPH 15 BELOW.
These Terms and Conditions (“Terms”) govern your access to and use of the services, website (the “Site”), digital platforms, mobile app (the “App”), online ordering, in-store WiFi, gift cards, and any other offerings of The Flame Broiler, Inc. (“Flame Broiler”, “our”, “us”, “we”) whether online or in person at our store locations (collectively, our “Services”).
By accessing or using any of our Services, you agree to these Terms. Please read them carefully. If you do not agree to these Terms, you may not use our Services.
1. USE OF OUR SERVICES
You agree to use our Services only for lawful purposes, in compliance with all applicable local, state, and federal laws, and in accordance with these Terms. You may not misuse our Services in any way that could damage, disable, or impair our systems, reputation, or intellectual property.
2. ONLINE ORDERING & PICK-UP
We offer online ordering and in-store pick-up services through our Site and App. Orders are subject to availability and may vary by location. Prices and menu items may change without notice. We reserve the right to refuse or cancel any order due to suspected fraud, incorrect pricing, or operational limitations at our sole discretion.
3. GIFT CARDS AND REWARDS
Gift cards are valid only at participating Flame Broiler locations. They are not reloadable, redeemable for cash except where required by law, or replaceable if lost or stolen, unless required by applicable law and supported with proof of purchase. Please visit the following link to review our Gift Card Policy, which is incorporated in these Terms by reference: https://flamebroilerusa.com/gift-cards-terms-and-conditions.
For details regarding our Magic Rewards Program, please visit the following link and review our Magic Rewards Policy, which is incorporated in these Terms by reference: https://flamebroilerusa.com/gift-cards-terms-and-conditions.
4. ACCOUNT REGISTRATION AND ELIGIBILITY
To use certain Services, you may be required to create an account with us. By creating an account with us, you agree:
- That you are 18 years of age or older;
- To provide only true, accurate, current, and complete information;
- To keep your registration information updated;
- To maintain the security of your account credentials; and
- To accept responsibility for all activities that occur under your account.
You must be at least 18 years of age to use the Services. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you may not register for an account or provide personal information through the Services. Any personal registration information submitted by a person under the age of 18 will not be accepted. General (non-personal) information submitted by individuals under 18 may be used in accordance with these Terms.
We are a general audience Site and do not direct our content specifically at children under 13 years of age. We are committed to protecting the privacy of children online. If we become aware or have reason to suspect that a user is under the age of 13, we will promptly delete any personal information associated with that account. We encourage parents and guardians to monitor their children's use of email and internet activity and to instruct their children never to provide personal information online without permission.
If you suspect unauthorized access or a security breach involving your account, you must notify us immediately at legal@flamebroilerusa.com
5. PRIVACY
We value your privacy. Please visit the following link to review our Privacy Policy, which is incorporated in these Terms by reference: https://flamebroilerusa.com/privacy-policy/. For questions about our Privacy Policy, please contact legal@flamebroilerusa.com
6. INTELLECTUAL PROPERTY
This entire Site is © 2024 to present by The Flame Broiler, Inc. All rights are reserved. In addition, certain parts of this Site may also be protected by copyrights belonging to other parties. “Flame Broiler” and the stylized version(s) of those terms on this page are trademarks or service marks of The Flame Broiler, Inc., its licensors, and/or affiliates.
Unless otherwise expressly specified, all content on our Site or App, our menus, packaging, trademarks, branding, graphics, logos, and related materials (collectively, “Intellectual Property”) are the exclusive property of Flame Broiler, its licensors, and/or its affiliates. You may not use, reproduce, or distribute any such materials without our prior written permission. Nothing in these Terms should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of Flame Broiler’s Intellectual Property without prior written permission of Flame Broiler or the relevant licensors or affiliates.
If you believe that any content of Flame Broiler violates any intellectual property right of yours, please contact legal@flamebroilerusa.com.
7. LINKS TO THIRD-PARTY WEBSITES
Links on our Site to other websites are provided solely for your convenience. By using these links, you leave our Sites, and we do not control or endorse the content or materials available on these external websites. We are not responsible for any information, materials, or outcomes from using these websites. Accessing third-party websites through our links is done at your own risk and subject to their terms, conditions, and privacy practices.
8. USER FEEDBACK & SUBMISSIONS
We welcome your feedback, suggestions, or reviews at https://flamebroilerusa.com/contact. By submitting any content, including but not limited to creative ideas, suggestions, or materials, such as recipes or menu items, you agree not to claim any ownership rights over them against Flame Broiler, and you grant Flame Broiler a nonexclusive, perpetual, sublicensable, irrevocable, transferable, royalty-free worldwide license to use such content for any purpose. You waive all rights to seek financial or other compensation for such content. You agree not to post content that is unlawful, offensive, or violates the rights of others.
9. ALLERGEN & DIETARY NOTICE
While we strive to accommodate a range of dietary needs, we cannot guarantee an allergen-free environment. Our kitchens may handle common allergens including dairy, gluten, nuts, sesame, soy, wheat, eggs, and shellfish. Please notify our staff of any dietary concerns before ordering.
Please note that, while we take various precautions, we cannot guarantee that any item is completely free from any particular ingredient, product, or allergen. We rely on third-party supplier information and cannot discount the potential for cross-contamination with other food in shared preparation and cooking areas or ingredient substitutions. For more information, please see https://www.nutritionix.com/flame-broiler/portal?_gl=1*65algk*_gcl_au*Mjg2NjU5NjI4LjE3NDQ5MDY5OTc .
10. GEOGRAPHIC RESTRICTIONS
Flame Broiler is based in the United States. We provide the Services for use only by persons located in the United States. We make no claims that the Services or any content therein are accessible or appropriate outside of the United States. Access to the Site and App may not be legal by certain persons or in certain countries. If you access the Site or App from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
11. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Flame Broiler, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your user feedback and/or submissions, any use of the Services other than as expressly authorized in these Terms, or your use of any information obtained from the Site or App.
12. DISCLAIMER OF WARRANTIES
Our Services are provided “as is” and “as available.” We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
The information presented on or through the Services and the content therein is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site, App or other Services, or by anyone who may be informed of any of its contents.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Flame Broiler is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services, including our Site, App, or facilities.
14. GOVERNING LAW AND JURISDICTION
All matters relating to the Site and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California, consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another jurisdiction.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, in each case located in the City of Santa Ana and County of Orange. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
15. DISPUTE RESOLUTION, ARBITRATION CLAUSE AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE OR PARTICIPATE IN A LAWSUIT IN COURT.
You agree that any disputes arising from or related to these Terms or our Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, applying California law, without giving effect to any principles that provide for the application of the law of another jurisdiction.
You waive any right to participate in a class action lawsuit or class-wide arbitration. You may only resolve disputes with Flame Broiler on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, collective, consolidated or representative action.
16. CHANGES TO THESE TERMS
We reserve the right to update or revise these Terms from time to time but have no obligation to do so. You should review these Terms regularly as your continued use of our Services after such updates, which are effective immediately unless otherwise specified by us, constitutes your acceptance of the revised Terms.
17. TERMINATION
We may terminate or suspend your access to the Services at any time for any reason. All provisions that should by their nature survive termination shall remain in effect.
18. WAIVER AND SEVERABILITY
No waiver by the Flame Broiler of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Flame Broiler to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
19. ENTIRE AGREEMENT
These Terms constitute the sole and entire agreement between you and Flame Broiler regarding the use of the Services and the features therein and supersedes and replaces any prior agreements, whether written or oral, between you and Flame Broiler regarding your use of the Services. By using the Services, you represent that you are capable of entering into a binding agreement, and that you agree to be bound by these Terms.
20. CONTACT INFORMATION
For questions or feedback regarding these Terms, please contact us at:
The Flame Broiler, Inc.
538 E Warner Ave Ste E
Santa Ana, CA, 92705-5476
United States
legal@flamebroilerusa.com
844-307-1232
538 E Warner Ave Ste E
Santa Ana, CA, 92705-5476
United States
legal@flamebroilerusa.com
844-307-1232
Thank you for choosing Flame Broiler. We look forward to serving you.