CCPA Privacy Policy

Last Revised on: 06/26/2020

This Privacy Policy for California Residents (“California Privacy Policy”) supplements the information contained in The Flame Broiler, Inc.’s primary privacy policy https://flamebroilerusa.com/privacy-policy  The Flame Broiler, Inc. (“Flame Broiler,” “we,” “us,” or “our”) has adopted this California Privacy Policy in accordance with the notice requirements under the California Consumer Privacy Act of 2018, as amended (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this California Privacy Policy.

This California Privacy Policy applies only to information collected through: the following websites we own: www.flamebroilerusa.com and information collected through other channels, such as over the phone or in person.

 

Definitions Specific to this Policy

The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to Flame Broiler’s privacy policy, including the following terms:

Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include publicly available information obtained from government records; deidentified or aggregated consumer information that cannot be reconstructed to identify you; any information covered under the Gramm-Leach-Bliley Act or the California Financial Information Privacy Act, activities covered by the Fair Credit Reporting Act, or protected health information as defined under the Health Insurance Portability and Accountability Act.

Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.

Service Provider” means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that processes information on behalf of a business and to which the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

Third Party” means a person or entity who is not a business that collects Personal Information from consumers, as defined in the CCPA, and to whom the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

 

The Personal Information We Collect [and Disclose]

The chart below shows the categories of Personal Information we collect [or “may collect”]; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and all types of third parties with whom that category of Personal Information is shared.  As this chart shows, we disclose certain Personal Information to third parties for a business purpose.  We do not sell the personal information of minors under 16 years old without affirmative authorization.  This information covers the past 12 months.

 

Categories of Personal Information Examples: Types of Sources from which this Category of Personal Information Is Collected Business Purpose(s) for Collection Types of Third Parties with Whom this Category of Personal Information Is Sold and/or Disclosed
Unique identifiers Name, signature, address, telephone email, account name, SSN, DL number, passport number, online identifier, IP address Points of purchase for Flame Broiler products and services; customers using the online and offline services; customers providing the information to Flame Broiler in website, social media and voicemail; customer using vendor services; employment applications and services; franchise applications Performing services and transactions; internal research; processing job applications and providing employment opportunities; processing franchise applications Vendors for: customer transactions; customer service; store operations; website management; social media management; employment-related services
Government ID number Social security number, passport number, driver’s license or state identification card number Employment applications; franchise applications Processing job applications and providing employment opportunities; processing franchise applications Vendors for employment-related services; franchising
Physical description Physical characteristics or description N/A N/A N/A
Financial information Bank account number, credit card number, debit card number, or any other financial information Points of purchase for Flame Broiler products and services; customers using the online and offline services; customer using vendor services; employment applications and services; franchise applications Performing services and transactions; processing job applications and providing employment opportunities; processing franchise applications Vendors for: customer transactions; customer service; store operations; employment-related services
Health/medical  

     information

Medical information, or health insurance information N/A N/A N/A
Insurance information Insurance policy number, health insurance information N/A N/A N/A
Protected class data Characteristics of protected classifications under California or federal law, including:  race, ancestry, national origin, age (40 years or older), marital status, sex, sexual orientation, medical condition, disability, genetics, and veteran or military status N/A N/A N/A
Purchase history Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies Points of purchase for Flame Broiler products and services; customers using the online and offline services; customers providing the information to Flame Broiler in website, social media and voicemail; customer using vendor services Performing services and transactions; internal research Vendors for: customer transactions; customer service; store operations; website management; social media management
Biometric data Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings,
faceprint, voiceprint, keystroke patterns or rhythms, gait
patterns or rhythms, and sleep, health, or exercise data
N/A N/A N/A
Internet activity Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement Customers using the online services Performing services, internal research Vendors for: customer transactions; customer service; website management; social media management
Geolocation data Geolocation data Customers using the online services Performing services, internal research Vendors providing services for: customer transactions; customer service; website management
Audio, visual, olfactory information Audio, electronic, visual, thermal, olfactory, or similar information Customers providing the information in Flame Broiler voicemail Customer service N/A
Employment information Professional or employment-related information Employment applications; franchise applications Processing job applications and providing employment opportunities; processing franchise applications Vendors for: employment-related services
Education information Personally identifiable education information that is not publicly available (e.g. grades, financial aid) Employment applications; franchise applications Processing job applications and providing employment opportunities; processing franchise applications Vendors for: employment-related services
Inferences Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes N/A N/A N/A

We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice.

You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months.  You may make such a request up to twice in a 12-month span.  Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements.  We will notify you following submission of your request if this is the case.

  • [If the business collects Personal Information:] If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of sources providing that Personal Information; (3) the categories of third parties with whom we have shared that Personal Information; and (4) the business purpose for collecting that Personal Information, click https://flamebroilerusa.com/ccpa-request-webform or call 844-307-1232. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
  • If you would like to request the specific pieces of Personal Information we collected about you, click https://flamebroilerusa.com/ccpa-request-webform or call 844-307-1232. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request
  • [If the business sold or disclosed for a business purpose Personal Information:] If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of Personal Information sold; (3) the categories of third parties to whom the information was sold; and (4) the categories of Personal Information that were disclosed for a business purpose, click https://flamebroilerusa.com/ccpa-request-webform or call 844-307-1232. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.

 

Verification Process

When feasible, we will match the identifying information provided by the consumer to the personal information of the consumer already maintained by us. In doing so, we will consider factors such as, without limitation, type, sensitivity, and value of the personal information collected and maintained about the consumer; risk of harm to the consumer posed by any unauthorized access or deletion; likelihood that fraudulent or malicious actors would seek personal information; whether the personal information to be provided by the consumer to verify their identify is sufficiently robust to protect against fraudulent requests or being spoofed or fabricated; manner in which the business interacts with the consumer; and available technology for verification. We will not require any fee for the above-described verification.

 

Non-Discrimination

We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy.  Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.

 

Deletion of Your Personal Information

You have the right to request that we delete certain Personal Information that we have collected.  Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements.  We will notify you following submission of your request if this is the case.

  • If you would like to request that we delete your Personal Information pursuant to the requirements of the CCPA, click https://flamebroilerusa.com/ccpa-request-webform or call 844-307-1232. The link will take you to an interactive webform that you can complete and submit to make a request for deletion that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.

 

Authorized Agents

You may designate an authorized agent to exercise your rights under the CCPA on your behalf.

Pursuant to the CCPA:

  • Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent.
  • You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf.
  • We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA.
  • Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided with a power of attorney under California Probate Code sections 4000 to 4465.

 

Personal Information of Minors – Opting In

We do not sell the Personal Information of minors who are at least 13 years old and less than 16 years old unless those individuals have opted in to the sale of their Personal Information.  To opt in, such a minor must first clearly request to opt in via the link below, after which the minor will be required to separately confirm that election.  As part of that confirmation process, the minor will be informed that he or she has the right to opt out at a later date and what the process is for doing so.

If you are 13, 14, or 15 years old and would like to opt in to the sale of your Personal Information, click https://flamebroilerusa.com/ccpa-request-webform

We do not sell the Personal Information of minors who are under 13 years old unless a parent or guardian of that minor affirmatively authorizes the sale of that Personal Information.  We verify that the individual making such an authorization is the minor’s parent or guardian by requiring a parent or guardian, in connection with a monetary transaction, to use a credit card, debit card, or other online payment system that provides notification of each discrete transaction to the primary account holder.  As part of that verification process, the parent or guardian will be informed that he or she may opt out on behalf of the minor at a later date and what the process is for doing so.

If you are the parent or guardian of a minor under 13 years old and would like to opt in to the sale of the minor’s Personal Information, click https://flamebroilerusa.com/ccpa-request-webform

 

Personal Information Metrics

Type of Request Number received Number complied with (in whole or in part) Number

denied

Median number of days to provide a substantive response
Request to Know
Request to Delete
Request to Opt-Out

The above information is for the prior calendar year.

 

Right to Opt-Out

You have the right to request that we do not sell Personal Information that we have collected.  If you exercise that right, please note that pursuant to the CCPA we may have to subsequently inform you that you need to opt-in if the sale of your Personal Information is required to complete a transaction you have initiated.  If opting-in is required, we will provide you with the necessary instructions.

  • If you would like to request that we do not sell your Personal Information pursuant to the requirements of the CCPA, click https://flamebroilerusa.com/ccpa-request-webform or call 844-307-1232. The link will take you to an interactive webform that you can complete and submit to make a request for deletion; if you use the telephone number, you will be guided through a process that will allow you to submit a request.
  • If you use an authorized agent to submit your request to opt-out, we will request that the agent provide us with proof that he, she, or it has been authorized by you to act on your behalf. The CCPA requires you to provide the authorized agent written permission to exercise your rights under the CCPA.

If you opt-out of the sale of your Personal Information, we will wait at least 12 months before asking you if we may sell your Personal Information.

You have the right to opt-in to the sale of your Personal Information after you have opted out.  If you would like to opt-in to the sale of your Personal Information, click https://flamebroilerusa.com/ccpa-request-webform or call 844-307-1232.  Opting-in is a two-step process in which you will first clearly request to opt-in, and then separately confirm that choice.

 

Additional Information

If you would like additional information regarding our California Privacy Policy, please email to comments@flamebroilerusa.com or call at 844-307-1232.

 

Additional California Privacy Rights

California Civil Code Section § 1798.83 permits users of our web site that are California residents to request certain information regarding our disclosure of personal information to other parties for their direct marketing purposes. To make such a request, please send an email to comments@flamebroilerusa.com with the subject “Shine the Light Request.”

You may view our main privacy policy https://flamebroilerusa.com/privacy-policy  or contact us at comments@flamebroilerusa.com or 844-307-1232 with any questions.

 

Changes to Our California Privacy Policy

Flame Broiler reserves the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on our website with the effective date.

Link to Go Back to Start of California Privacy Policy: https://flamebroilerusa.com/ccpa-compliance